JOIN OUR TEAM!
🍨 Full Time - Join Our Gelato Team as store manager! 🍨
Competitive salary and performance based benefits. Benefits include:
-Paid sick leave
-Paid vacation time
-Health insurance
-Bonus based on performance and growth goals
We are looking for a full-time, experienced and dedicated manager to start in July!
We're growing! We just turned eleven years old and building a plan to expand our business in 2027 and beyond. We re proud of our Italian heritage, love gelato and can not wait to share it with a larger community. Expansion means we can collaborate with more farmers and do more work in our communities through educational programs. We are dedicated to maintaining a supportive, collaborative and fun work environment. We're a small team looking for the right fit for our Famiglia!
To thrive in this role, you'll need great intuition, management instincts, strong organizational skills, and solid Front of House experience. You ll take the lead on all things FOH from daily operations to creating an outstanding guest experience. You'll build and support a strong team by hiring great people, setting schedules, onboarding new staff, and helping team members grow. Training and maintaining our culture are key parts of the job, along with ensuring we stay on top of health and safety standards. You ll also handle staff reviews and keep communication flowing between the team and our guests.
Primary Responsibilities:
Plan, organize and coordinate gelato preparation and sales operations
Deliver Professional, FUN & positive leadership for Team Members
Provide exceptional customer service
Respond efficiently and accurately to customer complaints
Ensure compliance with safety and sanitation regulations
Recruit, hire, train, supervise, coach, and counsel Team Members
Create and update SOPs for FOH
Update and maintain training materials
Onboard and train new hires as well as refresh training with current staff
Review staff performance quarterly and provide feedback to improve productivity
Create team schedules and supervise shifts
Maintain service quality control
Maintain weekly and monthly reports as required
Manage POS and provide an accurate accounting of all sales
Foster and lead sales in all channels to meet sales budgets and forecasts
Collaborate and help execute community events to reach larger audiences
Meet with Owner/s on a weekly basis
Lead weekly meetings with team members
Manage and expand B2B relationships
Maintain inventory counts
Assist in buying and ordering new and recurring merchandise
Lead and manage event, private event bookings
The above points should not be considered an all-inclusive description of the job or job duties. Team Members in all positions may be asked to perform other tasks when needed, during times of co-worker’s absence, or to balance workload(s), retail process and/or retail volume changes
Requirements
Proven work experience as a food industry manager or similar role
Proven customer service experience
Ability to work independently
Strong leadership, motivation and people skills
Strong financial management skills
Ability to drive in Oregon and Washington
Ability to do off site events - with work van and gelato bike
Open availability, Monday - Sunday (including afternoons, evenings, weekends & holidays)
Italian language skills are a bonus
Hospitality Management or Culinary school is not a requirement but a plus!
Does this sound like you? We want to hear from you!Please send an email to sales@pinologelato.com and include:
Resume/CV
A short blurb about why you want to work with us!
4 professional references
BENEFITS:
Competitive pay: Salary Range 60-75K
Health Benefits: Comprehensive health insurance coverage
Paid Time Off: Two paid weeks of vacation the first year, from the second year 3 weeks.
Bonus: Eligibility at year end based on performance
Team Member's Discounts: Enjoy 50% employee discounts